Kha Nguyen
Open to opportunities

Kha Nguyen

General Manager at Transform Group — Lark Partner. Successfully onboarded over 100 Vietnamese clients using data-driven strategies to boost sales and client satisfaction.

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Digital Transformation & Process AutomationAI-Driven Compliance & Risk MitigationData-Driven Operations ManagementChange ManagementClient Onboarding & SupportRelationship Building

About

As a General Manager at Transform Group, a Lark Partner, I've successfully onboarded over 100 Vietnamese clients using data-driven strategies to boost sales and client satisfaction. With a year of experience, I am passionate about Lark's innovative tools and eager to advance to the next stage with the company. My focus on analytics and sales growth empowers businesses to thrive, and I aim to leverage my expertise to drive further success and strategic partnerships with Lark. Currently serving as Associate Business Transformation Manager at The Metub Group, where I lead digital transformation, E2E process automation, and AI-driven compliance solutions.

100+ onboarded Vietnam Lark clients
Led digital transformation automating 80% of core business workflows
Developed AI-driven compliance & risk mitigation solutions
Managed a team of 17+ Customer Success Managers
Contributed to over $300,000 in yearly Lark revenue
Bachelor of Business Administration — University of the People (Dec 2024)

Skills

Business Transformation

Digital Transformation & Process Automation
AI-Driven Compliance & Risk Mitigation
Data-Driven Operations Management
Change Management

Customer Success & Sales

Client Onboarding & Support
Relationship Building
Customer Retention Strategies
Sales Strategy & Revenue Growth
Lead Generation & Pipeline Management

Leadership

Team Management (17+ CSMs)
Problem Solving & Decision Making
Cross-functional Collaboration

Technology Stack

Lark Platform
JavaScript
PostgreSQL & Databases
Google Automation Services
Airtable / nfin
AWS (Basic)

OGSM Framework

Phương pháp quản lý mục tiêu từ tầm nhìn đến hành động.

ObjectiveDirection

Become a Business Operation Enabler — Trở thành người kiến tạo vận hành doanh nghiệp, kết nối công nghệ với chiến lược kinh doanh để tối ưu hiệu suất và tăng trưởng bền vững.

Performance
GoalsPerformance
Choice
StrategiesChoice
Measures
DashboardProgress
Measures
ActionsWork
1Automate 90% Business Operations
E2E Process Automation — Lark & Multi-platform Integration
AI-Driven Compliance & Contract Automation
Workflows Automated (%)
89%
Manual Tasks Eliminated
80%
Process Cycle Time Reduction (%)
80%
Contract Review Accuracy (%)
96%
Compliance Risk Incidents
0%
Legal Review Time Saved (hrs/month)
71%
E2E Process Automation — Lark & Multi-platform Integration
AI-Driven Compliance & Contract Automation
2Scale Client Success to 200+ Enterprises
Data-Driven Client Onboarding & Retention Framework
Revenue Growth — Strategic Partnership Expansion
Enterprise Clients Onboarded
50%
Client Retention Rate (%)
93%
Avg Onboarding Time (days)
100%
Yearly Lark Revenue ($K)
60%
Avg Deal Size (users)
75%
Upsell Rate (%)
60%
Data-Driven Client Onboarding & Retention Framework
Revenue Growth — Strategic Partnership Expansion
3Build High-Performance Operations Team
Team Scaling & Leadership Development
Operational Dashboard & Decision Intelligence
CSM Team Size
68%
Team NPS Score
83%
Senior-level Promotions
60%
Dashboards Deployed
60%
Data-Driven Decisions (%)
81%
Reporting Automation (%)
70%
Team Scaling & Leadership Development
Operational Dashboard & Decision Intelligence
4Master Advanced Technology Stack
Full-Stack Operations Engineering
Platforms Integrated
75%
AI/ML Models Deployed
40%
Technical Certifications
33%
Full-Stack Operations Engineering

Experience

12/2024 – PresentHiện tại

Associate Business Transformation Manager

The Metub Group

Led Digital Transformation & E2E Process Automation — automating 80% of business workflows. Developed AI-Driven Compliance & Risk Mitigation Solutions. Implemented Data-Driven Operations Management with centralized dashboards. Mastered multi-platform tech stack (Lark, Airtable, nfin, JavaScript, Google Automation, PostgreSQL, AWS).

09/2023 – 11/2024

General Manager

Transform Group

Strategic plan to maintain Platinum Tier and build the Lark community. Onboarded 100+ clients including Metub (750 users) and Vua Nem (600 users). Managed 17+ CSMs. Contributed $300K+ yearly Lark revenue.

12/2021 – 09/2023

Product Manager Association

Lava Digital Group

Led the development and integration of Spotify Ads into Vietnam's programmatic advertising system, creating innovative solutions to enhance ad delivery and performance.

02/2021 – 12/2021

Marketing Execution

NextAcademy

Spearheaded digital transformation for businesses by leveraging data-driven strategies and advanced technologies.

Projects

Lark Enterprise Onboarding Platform

Successfully onboarded 100+ Vietnamese enterprises onto the Lark platform, including major accounts like Metub (750 users) and Vua Nem (600 users). Built data analytics tools to tailor support and enhance user engagement.

LarkData AnalyticsCRM

The Metub Group — Digital Transformation

Led the complete migration from 1 Office to Lark, automating 80% of core business workflows. Built AI-driven compliance tools for contract validation, and established centralized operational dashboards for financial monitoring.

LarkAI/MLPostgreSQLJavaScriptAirtable

Spotify Ads — Vietnam Programmatic Integration

Led the development and integration of Spotify Ads into Vietnam's programmatic advertising system at Lava Digital Group.

Programmatic AdsSpotify APIAnalytics

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